Terms of Service

1. Who we are and acceptance of these terms

These terms govern your use of this website and the purchase of consulting services from ZINO VISION L.L.C-FZ (“ZINO VISION”, “we”, “us”), a Limited Liability Company registered in the Meydan Free Zone, Dubai, United Arab Emirates (License No. 2541030.01). By using this website or booking a service, you accept these terms. If you sign an individual agreement or proposal with us, that document prevails over these terms in case of conflict.

2. Our services

We provide business-to-business consulting services: marketing coaching, public relations and communication consultancy, and advertising services — sold as single sessions, consulting packages or monthly retainers, as described on our pricing page. Our services are intended for businesses and professionals, not consumers.

3. Booking and formation of contract

• Prices displayed on the website are in UAE dirhams (AED), exclusive of VAT, and may be updated at any time — the price confirmed at booking applies to your order.
• A booking is confirmed once we have accepted it in writing (email or invoice) and, where applicable, payment has been received.
• Custom engagements are defined in a written proposal that specifies scope, deliverables, timeline and fees.

4. Payment

• Single sessions and packages are payable in advance, unless agreed otherwise in writing.
• Retainers are invoiced monthly, in advance.
• Third-party costs (e.g. advertising media spend, tools, production) are approved by you beforehand and invoiced separately or paid directly by you.
• Late payments may result in suspension of work after written notice.

5. Cancellations and refunds

Cancellations, rescheduling and refunds are governed by our Refund & Cancellation Policy.

6. Your obligations

• Provide accurate information and timely access to the data, accounts and people reasonably needed for the engagement;
• Ensure you hold the rights to any materials you share with us;
• Remain responsible for your business decisions — our advice is professional guidance, not a guarantee of specific results.

7. Deliverables and intellectual property

• Upon full payment, you own the deliverables produced specifically for you (strategies, plans, reports, creative assets), as well as your ad accounts, audiences and data.
• We retain ownership of our methods, frameworks, templates and know-how, which we may reuse across engagements.
• We may reference the existence of our collaboration (name and logo) in our portfolio unless you ask us not to in writing.

8. Confidentiality

Each party keeps the other’s non-public information confidential and uses it only for the purposes of the engagement. This obligation survives the end of the engagement.

9. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from an engagement is limited to the fees you paid us for that engagement during the twelve months preceding the claim, and we are not liable for indirect or consequential losses (including loss of profit or revenue). Nothing in these terms excludes liability that cannot be excluded by law.

10. Website use

The content of this website is provided for general information and does not constitute professional advice. You may not misuse the website, attempt to breach its security or scrape its content. Use of the website is also subject to our Privacy Policy and Legal Notice.

11. Changes to these terms

We may update these terms from time to time. The version in force is the one published on this page at the date of your booking.

12. Governing law and jurisdiction

These terms are governed by the laws applicable in the Emirate of Dubai and the United Arab Emirates. Any dispute shall fall under the exclusive jurisdiction of the competent courts of Dubai.

13. Contact

contact@zino-vision.com — ZINO VISION L.L.C-FZ, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.